When you contact EA about a purchase you made, sometimes they are going to ask you to provide Proof of Purchase.

The images, screenshots, and photographs which you are going to show as Proof of Purchase must be unedited and uncropped. If the images you provide to them are edited or cropped in any possible, you are going to be asked to provide new ones. Downloadable content (DLC) can’t be used for proof of purchase for console or PC games.

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